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FDRC Information Seminars for Banks & Securities Firms


The Financial Dispute Resolution Centre (FDRC) is an impartial and independent provider of dispute resolution service for financial disputes in Hong Kong. As members of the Financial Dispute Resolution Scheme (FDRS), you are cordially invited to attend the free (for a limited time only) information seminars that cover the following:-

  • Role of financial institutions under FDRS
  • Who is an eligible claimant?
  • What are the eligible disputes?
  • Mediation and Arbitration
  • Q&A

Time Slots Available

(Note: Contents of all sessions are similar)


28 August 2014 Thursday (FULL)

10:00 am - 11:30 am

In Cantonese


16 September 2014 Tuesday (FULL)

10:00 am - 11:30 am

In English

Participants please arrive 15 minutes before the seminar for registration.



Financial Dispute Resolution Centre Limited

15/F AIA Hong Kong Tower, 734 King’s Road, Quarry Bay, HK.

(Formerly Stanhope House, near Quarry Bay MTR exit C)



Ms Sou Chiam, Chief Executive Officer of FDRC (English Session)

Ms Virginia Siu, Assistant Communications Manager of FDRC (Cantonese Session)



Session A will be conducted in Cantonese.

Session B will be conducted in English.



Free of charge.


Registration Deadline:

5pm 15 August 2014 (Friday)


Registration method:

Please fill in the registration form and send it via email to seminar@fdrc.org.hk.

Seats will be offered on a ‘first-come-first-served’ basis.

Registrations will only be accepted via email and confirmation letters will be sent to applicants via email.

No registrations will be accepted over the phone or by fax.

If you do not receive a confirmation letter by 20 August 2014, this means that the seminars are full, we will put you on a waiting list and keep you informed of our upcoming seminars.


Enquiry :

seminar@fdrc.org.hk / 3199 5109 (Ms Candice Wong)


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