Training

CPD event: Monetary Disputes of Small Enterprises with Banks and Securities Firms

In view of the service enhancements of the Financial Dispute Resolution Scheme (FDRS) to cover monetary disputes of small enterprises with effect from 1 July 2018, the course aims at providing the latest information about monetary disputes between small enterprises and financial institutions

 

Date:

18:00 – 20:30, 19 July 2018 (Thursday)

10:00 – 12:30, 21 July 2018 (Saturday)

 

Venue:

Financial Dispute Resolution Centre

Unit 3701-04, 37/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, Hong Kong

 

Language:

Cantonese (supplemented with English materials)

 

Course Outline:

A.  Financial Products and Services Offered by Banks and Securities Firms to Small Enterprises

• Small Enterprises under the Definition of the FDRS
• Description of financial products / services to small enterprises

B.  Types of Disputes Between Banks/Securities Firms with their Small Enterprises Customers

• Non-monetary disputes such as account operation delay, complaints of attitude, etc.
• Monetary disputes involving actual/ potential monetary losses

C. Nature of Disputes Between Banks/Securities Firms with their Small Enterprises Customers

• HKMA/SFC regulatory requirements
• Misrepresentation, mis-selling, operational issues, system malfunction, etc.

D. Process of Resolution of Disputes

 

Target Audience:

Mediators on the FDRC List of Mediators (FDRC Mediators) and Arbitrators on the FDRC List of Arbitrators (FDRC Arbitrators)

Other participants who are interested

(Seats are limited and priority will be given to the FDRC Mediators and FDRC Arbitrators)

 

CPD / CPT:

FDRC: 2.5 mandatory CPD; CPT: 2.5 

 

Fee:

HK$250 (Please email the Application Form to pr@fdrc.org.hk)

• Crossed cheque: payable to “Financial Dispute Resolution Centre” and posted to FDRC (Unit 3701-04, 37/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, Hong Kong); or
• Bank transfer to the “The Hongkong and Shanghai Banking Corporation Ltd”, (A/C Name: Financial Dispute Resolution Centre; A/C No.: (004)-848-218731-838)