FDRC 2018 Annual Report

About FDRC 金融糾紛 調解中心 In December 2008, the Hong Kong Monetary Authority (HKMA) and the Securities and Futures Commission (SFC) proposed to the Government of the Hong Kong Special Administrative Region (Government) to set up a dispute resolution mechanism for the financial industry in Hong Kong. A public consultation on the proposal was launched by the Government in February 2010. The proposal received general support. The Financial Dispute Resolution Centre (FDRC) was set up on 18 November 2011 as a non-profit making company limited by guarantee with seed funding from the Government, the HKMA and the SFC and obtained charitable status for tax exemption purpose. The purpose of it is to assist financial institutions to resolve monetary disputes with their customers through a dispute resolution mechanism that is independent, impartial, accessible, efficient and transparent. The FDRC commenced its operation on 19 June 2012. It independently and impartially administers the Financial Dispute Resolution Scheme (FDRS), which provides an effective and cost- efficient channel for financial institutions and their customers to resolve their monetary disputes by way of primarily “Mediation First, Arbitration Next”. Together with other stakeholders, the FDRC is committed to providing an amicable market environment to reinforce Hong Kong’s role as an international financial centre. 於 2008 年 12 月，香港金融管理局（ 金管局 ）和 證券及期貨事務監察委員會（ 證監會 ）向香港特 別行政區政府（ 政府 ）建議為香港金融業設立一 個糾紛解決機制。 政府就此建議於 2010 年 2 月進行公眾諮詢並獲 得普遍支持。金融糾紛調解中心（ 調解中心 ）於 2011 年 11 月 18 日由政府、金管局與證監會出資 成立，是非牟利擔保有限公司，並獲認可為慈善 機構及豁免繳稅。調解中心透過其獨立、持平、 便捷、有效及公開透明的解決金融爭議機制，協 助金融機構及其客戶解決金錢爭議。 調解中心於 2012 年 6 月 19 日投入服務。它獨立持 平地管理金融糾紛調解計劃（ 調解計劃 ），主要 以「 先調解，後仲裁 」方式，為金融機構及其客 戶提供一個有效及收費相宜的渠道以解決他們之 間的金錢爭議。調解中心與各持份者致力為香港 締造一個融和的市場環境，以鞏固香港作為國際 金融中心的地位。 Annual Report 2018 年度報告 1