FDRC 2018 Annual Report

Annual Report 2018 年度報告 29 Dispute Resolution Services 排解爭議服務 Provide Information to Enquirers on Available Channels 向查詢者提供進一步處理查詢的途徑資訊 Apart from explaining the scope of the FDRS, the case officers will also assist the enquirers by providing them with information on available channels for taking forward their enquiries. The FDRC provided a total of 306 related assistance to enquirers in 2018. 調解計劃主任除會向查詢者講解調解計劃的適用範圍外，還會協助查詢者，向其提供可進一步處理其查詢的途徑資訊。在 2018 年，調解中心共提供了 306 次相關協助予查詢者。 Mediation Service Providers (11) 調解服務提供者 Government Departments (10) 政府部門 Regulators (HKMA & SFC) 監管機構 （金管局及證監會） Insurance related organisations (13) 保險業相關的機構 Financial related organisations (12) 金融業相關的機構 Statutory Bodies (9) 法定機構 Others 其他 26.1% 20.9% 27.8% 7.2% 2% 14.4% 1.6% (9) e.g. Consumer Council, The Hong Kong Mortgage Corporation Limited, Office of the Privacy Commissioner for Personal Data, etc., excluding HKMA, SFC 例如消費者委員會、香港按揭證券有限公司、個人資料私隱專員公署等，不包括金管局、證監會 (10) e.g. Judiciary (e.g. Small Claims Tribunal and Mediation Information Office), Police, Home Affairs Department, etc. 例如司法機構（ 例如小額錢債審裁處及調解資訊中心 ）、警務處、民政事務總署等 (11) e.g. Joint Mediation Helpline Office 例如聯合調解專線辦事處 (12) e.g. The Chinese Gold & Silver Exchange Society 例如金銀業貿易場 (13) e.g. The Hong Kong Federation of Insurers 例如香港保險業聯會