FDRC 2018 Annual Report

Financial Dispute Resolution Centre 金融糾紛調解中心 30 Dispute Resolution Services 排解爭議服務 SATISFACTION SURVEY 滿意度調查 Overall satisfaction with the FDRC’s services 調解中心服務的整體滿意度 Satisfied or above 90% Satisfied 44% Fair 7% Dissatisfied 1% Strongly Dissatisfied 2% Strongly Satisfied 46% Would you recommend the FDRC mediation service to others if they have similar disputes? 若別人遇到類似糾紛，會向他們推薦調解中心的調解服務嗎？ Yes 93% No 7% Would you use mediation again to settle disputes? 未來會再採用調解方式解決糾紛嗎？ Yes 90% No 10%