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Home > About Us > Performance Pledges

Performance Pledges

Services of FDRC

Performance Pledges

Enquiry

Interview a walk-in enquirer at FDRC office

Within 30 minutes

 

Acknowledge receipt of written enquiries

Within 3 working days

Case Handling

Commence the mediation session

Within 21 days from the date of appointment of mediator

 

Conclude the mediation process

Within 6 months

Public Education and Promotion

Response to media enquiries

Within 2 working days

 

Response to requests for FDRC information sessions

Within 3 working days