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FDRC Workshops for Banks & Securities Firms – Case Management Process


The FDRC is an impartial and independent provider of dispute resolution services for financial disputes in Hong Kong. As members of the FDRS, you are cordially invited to attend the free workshops, themed Case Management Process, which cover the following topics:

  • Introduction to FDRC and FDRS
  • Role of financial institutions under FDRS
  • Intake Criteria
    • Who is an eligible claimant?
    • What is an eligible dispute?
  • Mediation and Arbitration
    • Case management meetings
    • Selection of mediator and arbitrator
  • Requirements to be FDRC mediators/arbitrators
  • Q&A

Who should attend?

Those involved in complaint handling, legal compliance and other interested staff members are welcome.


Time Slots Available (Note: Contents of all sessions are similar)


23 May 2017 Tuesday

5:00pm – 6:30pm

In Cantonese


24 May 2017 Wednesday

10:00am – 11:30am

In Cantonese

Participants please arrive 15 minutes before the workshops for registration.



Financial Dispute Resolution Centre Limited

Unit 3701-04, 37/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, HK.

(Wan Chai MTR exit A3)



Staff member, Dispute Resolution Department, FDRC

Staff member, Communications Department, FDRC



Sessions E and F will be conducted in Cantonese



Free of charge.


Registration Deadline:

5pm, 16 May 2017 (Tuesday)


Registration method:

Please fill in the registration form and send it via email to pr@fdrc.org.hk.   

Seats will be offered on a ‘first-come-first-served’ basis.

Registrations will only be accepted via email and confirmation letters will be sent to applicants via email on or before 2 working days after the deadline.

No registrations will be accepted over phone or by fax.


If the workshops are full, we will put you on a waiting list and keep you informed of our upcoming events.


Enquiry :

pr@fdrc.org.hk / 3199 5109

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