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FDRC Information Seminars for Banks & Securities Firms


The Financial Dispute Resolution Centre (FDRC) administers the Financial Dispute Resolution Scheme (FDRS), which facilitates financial institutions in resolving monetary disputes with their customers by way of “Mediation First, Arbitration Next”.  As members of the FDRS, you and your company representative(s) are cordially invited to attend the information seminars that cover the following:-

• Introduction to FDRC and FDRS

• Role of financial institutions under FDRS

• Terms of Reference and FDRS Guidelines on Intake Criteria of Cases

• Mediation and Arbitration Process

• Guidelines and Amendments to Terms of Reference issued in Nov 2018


Time Slot Available (Note: Contents of all sessions are similar)


27 February 2019, Wednesday

4:00pm – 5:00pm



1 March 2019, Friday

4:00pm – 5:00pm


Participants please arrive 5 minutes before the seminar for registration.



Financial Dispute Resolution Centre

Unit 3701-04, 37/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, HK.

(Wan Chai MTR exit C)







 Registration Deadline:

22 Feb 2019, Friday



Registration method:

Please fill in the registration form and return by email to pr@fdrc.org.hk. Registration by email only. Confirmation letter will be sent within the next working day after the registration deadline. Seats are on a first‐come‐first‐served basis. If full, we will put you on a waiting list and keep you informed of our upcoming events.


CPT Requirements:

This session may fulfil CPT requirements of the Securities and Futures Commission and obtain 1 CPD point for FDRC mediators/arbitrators. To clarify, only 1 CPD point will be granted for seminars with same contents. Please refer to SFC’s Guidelines on Continuous Professional Training and FDRS Standards and Procedures.


Enquiry :

pr@fdrc.org.hk / 3199 5109

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