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FDRC Information Seminars for Banks & Securities Firms


The Financial Dispute Resolution Centre (FDRC) administers the Financial Dispute Resolution Scheme (FDRS), which facilitates financial institutions in resolving monetary disputes with their customers by way of “Mediation First, Arbitration Next”  approach.  The FDRC also organizes information seminars regularly for staff of financial institutions with a view to promoting better understanding of the FDRS. The next round of information seminars will be held in December 2019 and will cover the following topics:-

• Introduction to FDRC and FDRS

• Role of financial institutions under FDRS

• Terms of Reference and FDRS Guidelines on Intake Criteria of Cases

• Mediation and Arbitration Process


Time Slot Available (Note: Contents of all sessions are similar)


5 December 2019, Thursday

4:30pm – 5:30pm



6 December 2019, Friday

4:30pm – 5:30pm


Participants please arrive 5 minutes before the seminar for registration.



Financial Dispute Resolution Centre

Unit 3701-04, 37/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, HK.

(Wan Chai MTR exit C)








 Registration Deadline:

22 November 2019



Registration method:

Staff of banks and securities firms interested in the seminar should fill in the registration form and return by email to pr@fdrc.org.hk. Registration by email only. Confirmation email will be sent no later than three working days after the registration deadline (i.e. 27 November 2019). Seats are on a first‐come‐first‐served basis. If full, FDRC will put the unsuccessful applicants on a waiting list and keep them informed of its upcoming events.


CPT Requirements:

This session may fulfil CPT requirements of the Securities and Futures Commission and obtain 1 CPD point for FDRC mediators/arbitrators. To clarify, only 1 CPD point will be granted for seminars with same contents. Please refer to SFC’s Guidelines on Continuous Professional Training and FDRS Standards and Procedures.


Enquiry :

pr@fdrc.org.hk / 3199 5109

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