Training

CPD event: Conflict to Resolution Inside Tips from Experienced Mediators

Key skills needed by mediators when dealing with:

• High conflict cases: is there such a thing as adifficult party?
• Emotion and anger: our friends or foes?
• Silence: what if they don’t want to speak?
• Setting ground rules: what if the parties go off thetrack?
• Fear: is this the key factor driving the conflict? Loss of face and revenge.
• Culture: how do we navigate cultural differences?
• Violence: what to do if parties threaten orintimidate?
• Mediator’s neutrality: is this a myth?

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