News
FDRC publishes Annual Report 2023
(10 September 2024) The Financial Dispute Resolution Centre (FDRC) published its 2023 Annual Report today. The FDRC has had a remarkably productive past year. In 2023, the Centre saw an unprecedented surge of requests for financial dispute resolution services. Among the 1,390 enquiries handled, 752 concerned complaints about financial products and services, which, in turn, led to 120 applications for mediation and arbitration under the FDRS. The FDRC devoted efforts to raise public awareness of its services and settlement through alternative dispute resolution in the Hong Kong SAR. Meanwhile, we made significant progress in enhancing operational efficiency and timeliness, so as to provide independent, accessible, and streamlined resolutions of substantiated monetary disputes between financial institutions and their customers.
For more details, please refer to the following link: https://fdrc.org.hk/tc/annualreport/2023
