Job Opportunities
FDRC is currently seeking candidates for the following position:
Case Officer
Key Responsibilities:
- To provide frontline administrative support in the provision of FDRC mediation and arbitration services, including:
- handling of telephone and walk-in enquiries
- conducting interviews/briefings for enquirers, applicants and parties
- gathering information and vetting claim applications
- preparing letters, reports, case summaries and statistics
- liaising with parties of mediation/arbitration cases
- managing the mediation and arbitration process under FDRS
- To administer and maintain the database for enquiries, cases and mediators/arbitrators;
- Other ad-hoc duties as assigned from time to time.
Experience and Qualifications:
- University degree or equivalent
- Relevant working experience, preferably in fields related to complaint handling, dispute resolution, legal services or financial services
- Completed training or accreditation in mediation and/or arbitration would be an advantage
- Strong communication and interpersonal skills
- High level of sincerity, maturity, self-motivation, organization and patience
- Ability to cope with pressure, tight deadlines and multi-tasks
- Proficiency in English and Chinese language (Putonghua and Cantonese preferred)
- Proficiency in office PC applications
Terms of employment
- Appointment on fixed contract terms
- Year-end performance-based bonus
- Family medical and dental benefits and paid annual leave
- 5-day work week
Application
Application letter enclosing a recent photo, full curriculum vitae (including current and expected salaries) should be sent either:
- By email to recruit@fdrc.org.hk (with “Application for Case Officer” as the subject of the e-mail) , or
- By post to Financial Dispute Resolution Centre, Room 408-409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong (with “Application for Case Officer” marked on envelope)
The closing date for application is 18 October 2023.
Shortlisted applicants will be invited for a written test and interview at the FDRC. Applicants not receiving any invitation within two months from the closing date may assume their applications unsuccessful.
Confidentiality of personal data
The FDRC will handle all applications received in strict confidence. All personal data and information collected will only be used for recruitment and appointment related purposes.
Part-time Public Relations and Communications Executive
(Communication)
Duties:
- To assist in event planning and management
- To assist in copywriting and content creation for public relations projects and campaigns
- To carry out market research and analysis
- To provide administrative support
- To undertake any other duties assigned
- Part-time Public Relations and Communications Executive
- Ability to work independently and proactively, with due execution of instructions and a sense of responsibility.
- Excellent communication, organisational and interpersonal skills.
- Good command of spoken and written Cantonese, English and Putonghua.
- Proficiency in Adobe Creative Suite especially Photoshop/ AI/ Illustrator.
- Knowledge of generative artificial intelligence software is a plus.
Requirements:
Terms of employment
How to apply
Applicants should send a cover letter, curriculum vitae, and photos/ videos/ artworks/ copywriting portfolio via either of the following means:
- By email to recruit@fdrc.org.hk; or
- By post to Financial Dispute Resolution Centre, Room 408-409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong (with “Application for Case Officer” marked on envelope)
Please specify on the email “Application for Part-time Public Relations and Communications Executive”.
The closing date of application is 7 September 2023 at 23:59.
Shortlisted candidates will be invited for interview from 26 June 2023.
Confidentiality of personal data
The FDRC will handle all applications received in strict confidence. All personal data and information collected will only be used for recruitment and appointment related purposes.