FDRC Banner
Email a friend
Print This Page

Job Opportunities

FDRC is currently seeking candidates for the following position:

Dispute Resolution Manager/ Assistant Dispute Resolution Manager

Job Highlights

    • Management in a publicly funded organisation
    • Exposure to financial institutions
    • 5-day work, office in Central, annual leave and medical benefits

Job Description

    • To lead, manage and supervise the dispute resolution department in the administration of an accessible, efficient and transparent scheme whereby independent and impartial mediators and arbitrators provide mediation and arbitration services to financial institutions and their customers in the Hong Kong SAR (the Financial Dispute Resolution Scheme).
    • To prepare agendas and papers, and provide secretarial support, for board and committee meetings.
    • To explain the Financial Dispute Resolution Scheme at external meetings, events, and training.
    • To assist in the complaint handling procedure against listed mediators and arbitrators.
    • To undertake any other duties as instructed by the CEO.

Experience and Qualifications:

  • University degree in law and/ or alternative dispute resolution.
  • Professional experience in management, mediation and/or arbitration.
  • A proactive, responsible, problem-solving, and honest work ethic.
  • Excellent interpersonal, leadership, management, organisational, presentation and writing skills.
  • Proficiency in Cantonese, Putonghua and English.

How to apply

Applicants should send a cover letter and curriculum vitae via either of the following means:

  • By email to recruit@fdrc.org.hk, or
  • By post to Financial Dispute Resolution Centre, Room 408-409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong

Please specify on the email “Application for Dispute Resolution Manager/ Assistant Dispute Resolution Manager”.

The closing date for application is 11 February 2024 at 23:59  


Confidentiality of personal data

The FDRC will handle all applications received in strict confidence. All personal data and information collected will only be used for recruitment and appointment related purposes.


Company overview

The Financial Dispute Resolution Centre is a non-profit making organisation. The Centre is governed by a Board of Directors, which includes representatives from Financial Services and the Treasury Bureau, the Hong Kong Monetary Authority, and the Securities and Futures Commission. It administers a scheme that provides mediation and arbitration services to resolve financial disputes of monetary nature. It actively raises awareness of the availability and scope of its services, with an aim to reinforcing Hong Kong’s role as an international financial centre.

< Back to Job Opportunities

Top Go to Top