Job Opportunities
FDRC is currently seeking candidates for the following position:
Chief Executive Officer
FDRC is now seeking an experienced leader to assume the role of the Chief Executive Officer (CEO)
Key Responsibilities
Reporting to the Board, the CEO has the overall executive responsibility for the smooth operation of the FDRC and the administration of the Financial Dispute Resolution Scheme. The CEO will develop business strategies to achieve the objectives of the FDRC, formulate, implement and manage the structure, internal controls, financial planning and administrative/compliance procedures. Frequent consultations and liaison with the Government, relevant regulators and stakeholders are expected.
Experience and Qualifications
- The candidate should possess tertiary education qualification with at least 20 years of working experience (with 10 years of which in senior managerial positions in office administration). He/she should possess proven senior management experience in developing and implementing development strategies, resource and staff management, as well as financial planning.
- Possession of professional qualification(s) in disciplines such as alternative dispute resolution, legal or financial services, and/or prior experience of working in a public body are not a must but will be an advantage.
- The candidate must be of impeccable integrity. He/she should have strong leadership, interpersonal and communication skills and be able to work with stakeholders of a diverse background and network effectively.
- Fluent command of spoken and written English and Chinese is required.
Application
A letter of application, together with a full curriculum vitae and remuneration expectation, should be sent through one of the following means:
(1) by e-mail to fdrc-ceo-recruit@fstb.gov.hk
or
(2) by post to —
Secretariat to the Selection Panel for Chief Executive Officer of the Financial Dispute Resolution Centre
24/F, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Please put “Application for the position of Chief Executive Officer of the Financial Dispute Resolution Centre” as the subject of the e-mail or on the envelope of the application.
The closing date for application is 10 February 2025. Applicants not invited for an interview within two months from the closing date may assume that their applications are unsuccessful. All applications will be handled in strict confidence and the information collected will only be used for recruitment and appointment related purposes.
Public Relations and Communications Officer
Job Highlights
- Renewable contract
- Exposure to financial institutions
- 5-day work, office in Central, annual leave and medical benefits
Job Description
- To assist in liaison with stakeholders, communications with vendors, and event planning and management
- To assist in copywriting and content creation for public relations projects and campaigns
- To carry out market research and analysis
- To provide administrative support
- To undertake any other duties as assigned from time to time
Requirements
- Degree in Communication or a related discipline, with at least 2 years of relevant work experience.
- Ability to work independently and proactively, with due execution of instructions and a sense of responsibility.
- Excellent communication, organisational and interpersonal skills.
- Good command of spoken and written Cantonese, English and Putonghua.
- Proficiency in Adobe Creative Suite especially Photoshop/ AI/ Illustrator is a plus.
- Candidates with high potential and less experience will be considered for the Executive role.
How to apply
Applicants should send a cover letter and curriculum vitae, and photos/ videos/ artworks/ copywriting portfolio via either of the following means:
- By email to recruit@fdrc.org.hk, or
- By post to Financial Dispute Resolution Centre, Room 408-409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong
Please specify on the email “Application for Application for Public Relations and Communications Officer”.
The closing date for application is 24 July 2024 at 23:59
Dispute Resolution Manager/ Assistant Dispute Resolution Manager
Job Highlights
- Management in a publicly funded organisation
- Exposure to financial institutions
- 5-day work, office in Central, annual leave and medical benefits
Job Description
- To lead, manage and supervise the dispute resolution department in the administration of an accessible, efficient and transparent scheme whereby independent and impartial mediators and arbitrators provide mediation and arbitration services to financial institutions and their customers in the Hong Kong SAR (the Financial Dispute Resolution Scheme).
- To prepare agendas and papers, and provide secretarial support, for board and committee meetings.
- To explain the Financial Dispute Resolution Scheme at external meetings, events, and training.
- To assist in the complaint handling procedure against listed mediators and arbitrators.
- To undertake any other duties as instructed by the CEO.
Experience and Qualifications:
- University degree in law and/ or alternative dispute resolution.
- Professional experience in management, mediation and/or arbitration.
- A proactive, responsible, problem-solving, and honest work ethic.
- Excellent interpersonal, leadership, management, organisational, presentation and writing skills.
- Proficiency in Cantonese, Putonghua and English.
How to apply
Applicants should send a cover letter and curriculum vitae via either of the following means:
- By email to recruit@fdrc.org.hk, or
- By post to Financial Dispute Resolution Centre, Room 408-409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong
Please specify on the email “Application for Dispute Resolution Manager/ Assistant Dispute Resolution Manager”.
The closing date for application is 11 February 2024 at 23:59
Confidentiality of personal data
The FDRC will handle all applications received in strict confidence. All personal data and information collected will only be used for recruitment and appointment related purposes.
Company overview
The Financial Dispute Resolution Centre is a non-profit making organisation. The Centre is governed by a Board of Directors, which includes representatives from Financial Services and the Treasury Bureau, the Hong Kong Monetary Authority, and the Securities and Futures Commission. It administers a scheme that provides mediation and arbitration services to resolve financial disputes of monetary nature. It actively raises awareness of the availability and scope of its services, with an aim to reinforcing Hong Kong’s role as an international financial centre.
