Job Opportunities
FDRC is currently seeking candidates for the following position:
Dispute Resolution Manager
Job Description
- Leads and manages the dispute resolution team in providing services for the FDRC.
- Builds and enhances the team's overall capability to ensure quality and consistency in service delivery. Reviews and proposes plans and strategies for service enhancement.
- Assists in reviewing relevant policy proposals and initiatives from stakeholders and the Government on dispute resolution, and drafts position papers accordingly.
- Prepares papers and reports for the board and committees of the FDRC, including routine and annual reports. Assists in discussions, acts as secretaries to various meetings of the board and committee, manages and supervises support rendered to the board and committees of the FDRC, and implements resolutions and decisions as required.
- Assists in delivering services of the FDRC by acting as in-house mediators for the FDRC, and/or participating in the mediation and arbitration as arranged and offered by the FDRC.
- Promotes the services of the FDRC.
- Devises, organizes, and supervises training offered to mediators and arbitrators on the FDRC’s list of mediators and arbitrators.
- Undertakes ad hoc projects and other duties as assigned.
Experience and Qualifications:
- University degree or above.
- At least 10 years of relevant experience in dispute resolution, with knowledge of legal services and/or financial services, particularly in banking, securities, and insurance products.
- Accredited mediator (experience in arbitration practices and relevant training would be an advantage).
- Strong team player with sound managerial and interpersonal skills; mid-level management experience is a plus.
- Strong command of written English and Chinese.
- Experience in research writing and writing policy papers is an added advantage.
Candidates who are immediately available are preferred. Shortlisted candidates may be invited to sit for a written test.
How to apply
Applicants should send a cover letter and curriculum vitae via either of the following means:
- By email to [email protected], or
- By post to Financial Dispute Resolution Centre, Room 408-409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong
Please specify on the email “Application for Dispute Resolution Manager”.
The closing date for application is 30 May 2025 at 23:59
Senior Case Officer
Job Description
- Assists in the management and the supervising of case officers, ensuring they possess the necessary skills for handling enquiries and cases, and provides assistance to case officers in their daily handling of cases.
- Support management in proactively identifying and addressing factors that may impact the dispute resolution team.
- Participate in policy and strategic discussions on alternative dispute resolution.
- Performs the duties of a case officer, including addressing enquiries, processing applications, managing cases and parties through mediation and arbitration, maintaining the accuracy of case data in the case management system, preparing reports on case data, and assisting in committee work.
- Acts as an in-house mediator, if appropriate.
- Collates data and supervises internal databases on the cases and referrals received and handled by FDRC. Preparing analysis and compiling reports on inquiries and case management.
- Monitors the progress of cases, inquiries, and referrals received by FDRC.
- Undertake any other duties as instructed.
Requirements
- University graduate
- At least 7 years’ work experience in law and dispute resolution
- Accredited mediator
- Possesses knowledge of financial products and markets
- Proficiency in case management
- Good command of written and spoken English and Chinese
- Experience in the provision of arbitration services an advantage.
Candidates who are immediately available are preferred.
How to apply
Applicant letter enclosing a recent photo, full curriculum vitae (including current and expected salaries) should be sent either:
- By email to [email protected], or
- By post to Financial Dispute Resolution Centre, Room 408-409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong
Please specify on the email “Application for Senior Case Officer”.
The closing date for application is 30 May 2025 at 23:59
Confidentiality of personal data
The FDRC will handle all applications received in strict confidence. All personal data and information collected will only be used for recruitment and appointment related purposes.
Company overview
The Financial Dispute Resolution Centre is a non-profit making organisation. The Centre is governed by a Board of Directors, which includes representatives from Financial Services and the Treasury Bureau, the Hong Kong Monetary Authority, and the Securities and Futures Commission. It administers a scheme that provides mediation and arbitration services to resolve financial disputes of monetary nature. It actively raises awareness of the availability and scope of its services, with an aim to reinforcing Hong Kong’s role as an international financial centre.
