To be admitted to the FDRC List of Mediators / Arbitrators, an applicant has to fulfil the following requirements:
I. Preliminary Requirement
A mediator or an arbitrator of a panel/list recognised by the Appointment Committee of the FDRC
The Appointment Committee shall have the power to consider and accept, on a case-by-case basis, an Applicant who is not a mediator or an arbitrator on the recognised panel/list.
II. Training and Assessment Requirements
Satisfactory completion of a training programme of the FDRC which includes:
6 hours of classroom training on regulatory framework of the financial sector in Hong Kong, practical experience sharing and the FDRC workflow
6 hours of classroom training and 20 hours of self study on financial products and their selling process
III. Experience Requirement
Proven relevant experience as mediator in the past 3 years as a mediator in mediating:
Proven relevant experience as an arbitrator in the past 3 years as in:
An applicant may apply to the Appointment Committee of the FDRC by submitting a prescribed Application Form together with the Application Fee, relevant certificates of the training programme and documentary proof of relevant experience (submit a reference letter stating the basis on which the referee is able to confirm the Applicant's experience)
Prior to admission, an applicant may be required by the Appointment Committee to take part in a personal interview if necessary
Applicants who are admitted will have their names included in the relevant List(s):
- FDRC List of Mediators
- FDRC List of Arbitrators
V. Practice Note on Continuing Professional Development ("CPD") Requirements
Mediators and Arbitrators on the Lists are required to obtain a minimum of 10 CPD points during the 2 years immediately preceding renewal of membership. Proper and accurate CPD records shall be maintained by mediators and arbitrators on the Lists using the Form A-3. Please refer to the “Continuing Professional Development (CPD) Requirements” as set out in the Standards and Procedures for Admission to the FDRC List of Mediators and FDRC List of Arbitrators for details.
For the CPD Course schedule, please refer to the Training session.
VI. Procedures for Registration of Continuing Professional Development (“CPD”)
For event organisers which are interested in applying for FDRC CPD events or as FDRC Approved CPD Providers , please follow the Procedures for Registration of CPD Courses/Lectures/Seminars/Workshops/Programmes in relation to FDRS.
VII. FDRC Approved CPD Providers
Recognised Subject Areas
Regulatory Framework or Regulatory issues in connection with the banking and financial industry, Experience Sharing & FDRC Workflow
a. Communication skills
c. Advanced mediation skills
d. Conflict coaching skills for mediators
e. Alternative dispute resolution processes
f. Conflict management
g. Special knowledge on resolving financial products disputes
h. Regulatory issues in connection with the banking and financial industry
i. Financial products
It is a training programme approved by the FDRC Appointment Committee, and in respect of its content which cover: -
Yes, you can apply to become the FDRC Mediator / Arbitrator when your accumulated experience fulfills the requirements within a 2-year period after the training.
The current fee for the Approved Training Programme of the FDRC is HKD3,000 (including self-study pack, lecture fee and assessment fee) and it is subject to change.
There is no admission fee to be on the FDRC List of Mediators and List of Arbitrators. There is an application fee of HKD200 for first-time application for admission or a renewal fee of HKD200 payable upon application for renewal of membership to a List every 2 years.