You are encouraged to contact and negotiate with the financial institution (“FI”) concerned for settling a dispute first. Failing which, you may consider lodging an application for mediation service with the Financial Dispute Resolution Centre (“FDRC”). We will facilitate you to resolve your dispute with the FI by way of “Mediation First, Arbitration Next”. Prior to formal submission of your application, you may fill in this Claim Enquiry Form (“Form”) for our preliminary processing. For enquiries, please call: (852)3199 5199.